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Shipping & Returns

Shipping

We ship to the following countries –

Australia                Japan

Add Shipping RateBelgium                 Netherlands

Add Shipping RateCanada                  New Zealand

Add Shipping RateChina                      Norway

Add Shipping RateDenmark               Singapore

Add Shipping RateFrance                   Spain

Add Shipping RateGermany               Sweden

Add Shipping RateHong Kong           Switzerland

Add Shipping RateIreland                   United Kingdom 

Add Shipping Rate

Italy                        United States Add Shipping Rate

Add Shipping RateStandard: This option is standard Australia Post Air Mail and has no form of tracking.
 
Express: This option is more expensive but comes with tracking and faster deliver (Australia 1-2 days/International 5-7 days).
Please see the Australia Post website for details.

Delivery and Order Processing Time

Order Processing: Processing takes 24-48 business hours Australian time. Orders placed on Friday will not be processed until the following Monday.

Australian Delivery Time: 3-5 business days once the order is dispatched you will receive a confirmation email. Please note this is an estimate and can vary depending on location & Australia Post work load.
International Delivery Time: 14+ business days once the order is dispatched you will receive a confirmation email. Please note this is an estimate, due to customs & and other reasons International deliveries can take up to 6 weeks on some occasions.

Customs & Duty charges: International customers please note that our shipping charges do not include any charges that your country may charge for Import Duty and Customs handling charges. Please contact your Customs office for details.  

Correct Address: Before you place your order please make sure you have inputted your delivery address correctly and in English, we are not responsible for orders that are delayed or lost due to incorrect or missing delivery information.

Returns Policy

You may return any items within 30 days of delivery that you have incorrectly received or is damaged due to a fault of ours for a full refund. We'll also pay the return shipping costs if the return is a result of our error.  We do not offer refunds if you simply change your mind.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please send us an email at service@brickinit.com.au quote your order number, tell us what is wrong and we’ll organise the rest.

 

 

 

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